Terms of service

General Terms and Conditions
Effective Date: May 2026

These Terms and Conditions apply to all purchases made through the Linda and Rose Sydney website. By placing an order on our site, you agree to the terms and conditions set out below. If you have any questions, please contact us at: Support@lindandrose.com

1. Scope

By completing a purchase on our site, you confirm that you have read, understood and agreed to these Terms and Conditions. These terms apply to all orders placed through our online shop.

2. Product Information

We make every effort to present product descriptions, images and details accurately. However, slight variations in colour, size or appearance may occur due to photographic lighting, screen settings or supplier updates. Linda and Rose Sydney cannot be held responsible for any typographical or display errors on the site.

3. Orders and Payments

Orders are processed only once full payment has been received.
Available payment methods depend on the customer's country or region and may include major credit cards and other secure payment systems.
Unless otherwise stated, all prices are in Australian Dollars (AUD).
We reserve the right to cancel or decline any order where payment cannot be verified or where fraudulent activity is suspected.

4. Processing and Shipping

Processing time: 1–3 business days
Estimated delivery time: 8–15 business days, depending on destination.
All products are shipped directly from our logistics partners, including facilities located in China and other regions.
Delivery times are estimates and may vary due to customs procedures or delays with local postal services. Linda and Rose Sydney cannot be held responsible for delays caused by couriers or customs authorities.

5. Returns and Cancellations

All returns and cancellations are handled in accordance with our Return Policy. Please review it before requesting a return.

6. Liability

We are not responsible for parcels lost or stolen once the courier has confirmed delivery to the address provided by the customer.
The customer is responsible for verifying the accuracy of delivery information at the time of purchase.
Any requests to change the shipping address must be submitted within 24 hours of order confirmation.
Linda and Rose Sydney will not be held liable for indirect damages, consequential losses, or delays outside its reasonable control.

7. Intellectual Property

All content on this site, including text, images, logos and product photography, is the exclusive property of Linda and Rose Sydney. Any copying, redistribution or commercial use of this content without prior written permission is strictly prohibited.

8. Complaints

We are committed to providing high-quality customer service. If you experience an issue with your order, please contact us in writing at: Support@lindandrose.com
Our support team will respond within 24 hours.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia.

10. Contact

Linda and Rose Sydney
Email: Support@lindandrose.com
Opening Hours:
Monday – Friday: 9:00 am – 5:00 pm
Saturday & Sunday: 10:00 am – 5:00 pm