Refund policy

Return Policy
Effective Date: August 2026

At Linda and Rose Sydney, we want you to be completely happy with every purchase. If for any reason you're not satisfied with the item you received, you can request a return in line with the conditions below. Please read this policy carefully before initiating a return.

Return Conditions

  • You may only request a return after physically receiving the item.
  • All return costs, including any customs or international fees, are the customer's responsibility.
  • Returned items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels still attached.
  • Items may be tried on, but must not have been worn.
  • Orders placed in multiple sizes with the intention of returning some of them will not be accepted.

How to Request a Return

  1. Send a return request via email to Support@lindandrose.com within 30 days of receiving your order.
  2. Our team will provide you with the correct address for our logistics partner, located in China.
  3. Ship the item at your own expense, including any postage and customs duties. We strongly recommend using a trackable shipping method for your own peace of mind.
  4. Keep the tracking number until your return has been confirmed as received.

Refunds

Once the returned item has been received at our partner's warehouse and its condition has been verified, the refund will be processed to your original payment method within 14 business days. You'll receive a confirmation email as soon as the refund has been processed.

Liability and Limitations

  • We are not responsible for parcels lost in transit if tracking shows the parcel was delivered to the address provided by the customer.
  • If the customer provides an incorrect address, Linda and Rose Sydney cannot be held responsible for any delivery issues that result.
  • Any changes to the shipping address must be communicated within 24 hours of placing the order.

Damaged or Faulty Items

If you've received an item that is damaged, faulty, or incorrect, please contact us straight away at Support@lindandrose.com, attaching photos of the issue. We'll review your request and offer a suitable solution as quickly as possible.

Exchanges

We don't currently offer direct exchanges. If you'd like a different size or colour, please follow the return process and place a new order for the item you'd like instead.

Contact Information

For any questions or concerns about returns, our customer service team is here to help.

Linda and Rose Sydney
Email: Support@lindandrose.com
Opening Hours:
Monday – Friday: 9:00 am – 6:00 pm
Saturday & Sunday: 10:00 am – 5:00 pm