Privacy policy

Linda and Rose Sydney runs this shop and website, including the information, content, features, tools, products and services, in order to provide you, the customer, with a proper shopping experience (the "Services"). Linda and Rose Sydney is supported by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or otherwise transact through the Services, or when you communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, the Privacy Policy will prevail in relation to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read this Privacy Policy and understood what is described in relation to the collection, use and disclosure of your information.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies, or is reasonably capable of being associated with, you or another individual. Personal information does not include information that is collected anonymously or that has been anonymised such that it can no longer identify or be associated with you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number and email address.
Financial information including credit card, debit card and financial account numbers, payment card details, financial account details, transaction details, payment method, payment confirmation and other payment details.
Account information including username, password, security questions, preferences and settings.
Transaction information including items you view, add to your cart, add to a wishlist or purchase, return, exchange or cancel, and past transactions.
Communications with us including information you include in communications with us, for example if you submit a dispute to customer support.
Device information including information about your device, browser or network connection, IP address and other unique identifiers.
Usage information including information about your interaction with the Services, as well as how and when you interact with or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services, including through your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers, including when we engage them to implement certain technology, and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may collect your personal information for the following purposes:

To provide, personalise and improve the Services. We use your personal information to provide you with the Services, and to enforce our terms with you; process your payments; fulfil your orders; remember your preferences and the items you're interested in; send you account-related notifications; process purchases, returns, exchanges or other transactions; create, maintain and administer your account; arrange shipping; facilitate returns and exchanges; enable you to post reviews; and create a personalised shopping experience, for example with product recommendations linked to your purchases. This may include using your personal information to personalise and improve the Services.
Marketing and advertising. We use your personal information for marketing and advertising purposes, for example to send you marketing, advertising and promotional communications by email, text message or post, and to show you online advertisements for products and services within our Services or on other websites, including based on items you have previously purchased or added to your cart and other activity within the Services.
Security and fraud prevention. We use your personal information to authenticate your account; provide a secure payment and shopping experience; detect, investigate or take action regarding fraudulent, illegal, unsafe or harmful activity; and protect public safety and our services. By choosing to use the Services and register an account, you take on responsibility for safeguarding your credentials. We recommend you don't share your username, password or other login details with anyone.
Communications with you. We use your personal information to provide customer support; respond to your enquiries; deliver effective service; and maintain our business relationship with you.
Legal reasons. We use your personal information in accordance with applicable laws or in response to valid legal process, including requests from authorities or government agencies; to investigate or participate in litigation, potential or ongoing claims, or other legal proceedings; and to enforce or investigate potential breaches of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, storage, order fulfilment and shipping).
With business and marketing partners to provide you with marketing services and advertisements. For example, we use Shopify to offer personalised ads through third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to direct us not to share your information for the purpose of showing you personalised ads and marketing based on your online activity with different merchants and websites.
When you ask or authorise us to disclose certain information to third parties, for example to ship your products, or when you use social media widgets or login integrations.
With our affiliates or within our corporate group.
In connection with a business transaction such as a merger or bankruptcy; to comply with legal obligations (including responding to subpoenas, search warrants and similar requests); to enforce our terms of service or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Our Relationship With Shopify

The Services are supported by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services for you. In order to provide and improve the Services for you, the information you submit to the Services will be transmitted to and shared with Shopify and third parties who may be located in countries other than your own. In addition, to help protect, grow and improve your business, we use certain advanced Shopify features that incorporate data and information received from you through your interactions with our shop, as well as with other merchants and Shopify. To provide these advanced features, Shopify may use personal information collected from your interactions with our shop, as well as with other merchants and Shopify itself. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights relating to the use of your personal information for these purposes. For more information on how Shopify uses your personal information and the rights you may have, you can review Shopify's Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights relating to your personal information via the Shopify Privacy Portal link.

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you may be subject to their privacy and security policies and other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of such sites, nor the accuracy, truthfulness or reliability of information contained on them. Information you provide in public or semi-public contexts, including information you share on third-party social platforms, may be viewed by other users of the Services and/or users of those third-party platforms, without restriction on their use of it by us or third parties. Our inclusion of such links does not imply any endorsement by us of the content on those platforms or of their owners or operators, except as disclosed within the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you can contact us using the details below to request its deletion. As at the effective date of this Privacy Policy, we are not aware of "sharing" or "selling" (as those terms are defined under applicable law) the personal information of individuals under the age of 16.

Data Security and Retention

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security." In addition, information you send to us may not be secure while in transit. We recommend you only use secure channels when communicating sensitive or confidential information to us.

The length of time we retain personal information depends on a number of factors, such as whether we need the information to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other contracts and policies.

Your Rights and Choices

Depending on where you live, you may have one or more of the rights listed below in relation to your personal information. These rights are not absolute, however, and may only apply in certain circumstances, and we may decline your request to the extent permitted by law.

Right to know/access. You may have the right to request access to the personal information we hold about you.
Right to deletion. You may have the right to request deletion of the personal information we hold about you.
Right to correction. You may have the right to request correction of the personal information we hold about you.
Right to portability. You may have the right to receive a copy of the personal information we hold about you and to ask us to transfer it to a third party, in certain circumstances and subject to certain exceptions.
Managing communication preferences. We may send you promotional emails, and you can opt out of receiving them at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you've placed.

If you're located in the United Kingdom or the European Economic Area, and subject to restrictions and limits imposed by local law, you may be able to exercise the following rights in addition to those set out above:

Objection to processing and restriction of processing: You may have the right to ask us to stop or limit our processing of personal information for certain purposes.
Withdrawal of consent: Where your consent is required for us to process your personal information, you have the right to withdraw it. Withdrawing consent will not affect the lawfulness of processing based on your consent before the withdrawal.

You may exercise any of these rights where indicated within the Services or by contacting us using the details below. For more information on how Shopify uses your personal information and any rights you may have, including in relation to data processed by Shopify itself, you can visit https://privacy.shopify.com/en.

You will not be discriminated against for exercising any of these rights. We may need to verify your identity before processing your request, to the extent permitted by applicable law. In accordance with applicable law, you may appoint an authorised agent to make requests on your behalf to exercise your rights. Before accepting a request from an agent, we will ask them to provide proof that they have been authorised to act on your behalf, and we may also ask you to verify your identity directly. We will respond to your request within a reasonable timeframe as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of the relevant data protection authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside.

Where we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or equivalent arrangements issued by the relevant UK authorities, unless the transfer is to a country deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We will update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We'll post the updated Privacy Policy on the website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any rights available to you, call [phone number], email Support@lindandrose.com, or contact us at INFINITY ENTERPRISES, 4-6 Greatorex Street, SIU OFFICES, London E1 5NF, United Kingdom. For the purposes of applicable data protection laws, we are the data controller of your personal information.